As a Customer Support Officer, you will be the primary point of for users of the app. Your goal is to provide exceptional service by resolving queries related to personal loans, credit cards, and other financial products while maintaining high quality and productivity standards.

Key Responsibilities

Query Resolution: Handle inbound and outbound s, s, and chat support to address customer questions regarding loan status, repayments, and credit card applications.

Issue Escalation: Identify and escalate complex technical or financial issues to the appropriate departments (e.g, tech or credit teams) for faster resolution.

Documentation: Maintain accurate records of customer interactions and service requests in the CRM system.

Compliance: Follow Standard Operating Procedures (SOPs) and ensure all communication adheres to financial regulatory guidelines and company quality standards.

Performance:



Consistently meet or exceed targets related to Customer Satisfaction (CSAT), First Resolution (FCR), and average handling time.

Requirements & Qualifications

Education: Minimum 12th Pass (Graduation preferred for some levels).

Experience: 1 years of experience in Customer Support, ideally within Fintech, BFSI, or BPO sectors.

Languages: Fluency in English and Hindi is mandatory. Proficiency in regional languages (e.g, Kannada, Tamil, Telugu) is often a plus.

Skills: Robust verbal and written communication, active listening, and basic computer proficiency (Chat/CRM).

Work Details

Shift: Day Shift (typically 9:30 AM 6:30 PM).

Working Days: 6 days a week (Monday to Saturday).

📌 Customer Support Executive (Bengaluru)
🏢 Wroots Global
📍 Bengaluru