Key Responsibilities
Provide technical support via phone, email, chat, remote access, or onsite visits.
Troubleshoot and resolve hardware, software, application, and network-related issues.
Log, track, and manage support tickets through a ticketing system.
Diagnose root causes of technical problems and implement appropriate solutions.
Escalate complex issues to senior support teams when necessary.
Install, configure, and maintain hardware, software, and operating systems.
Assist customers with product setup, upgrades, and system usage.
Maintain accurate documentation of incidents, resolutions, and support procedures.
Monitor system performance and proactively identify potential issues.
Ensure compliance with service level agreements (SLAs)
and quality standards.
Experience 0 - 1 Years Salary 2 Lac To 3 Lac P.A. Industry IT Hardware / Technical Support / Telecom Engineering Qualification B.E Key Skills IT Technical Support Engineer IT Support IT Support Executive IT Support Manager IT Support Engineer IT Support Technician
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Technical Support Professional (Nashik)
🏢 Impact Hr N Km Solutions
📍 Nashik
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