Handle Inbound/Outbound s
Interact with international customers (mainly US/UK/Australia) to resolve queries or provide services. Customer Support & Issue Resolution
Address customer concerns, complaints, and requests efficiently while maintaining high satisfaction. Excellent Communication Skills
Demonstrate robust verbal communication in English with a neutral or global accent. Adherence to Process & Scripts
Follow company guidelines, scripts, and standard operating procedures (SOPs). Maintain Quality Standards
Ensure professionalism, accuracy, and compliance with quality benchmarks during s. Documentation & Data Entry
Record customer interactions, update CRM systems, and maintain accurate records. Meet Performance Metrics
Achieve KPIs like Average Handling Time (AHT), First Resolution (FCR), and CSAT scores. Flexible to Work in Shifts
Willingness to work night shifts, rotational shifts, or weekends as per international time zones. Basic Technical & Computer Skills
Ability to use systems, troubleshoot basic issues, and navigate multiple tools simultaneously. Team Collaboration & Learning
Work with team members, participate in training, and continuously improve product/process knowledge.

📌 International Voice Process Executive (Bengaluru)
🏢 Wroots Global
📍 Bengaluru