- Handle customer inquiries through various channels such as email, phone, and chat support.
- Process customer requests and resolve issues in a timely and efficient manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Provide excellent customer service by being courteous, empathetic, and professional.
Job Requirements :
- 1-7 years of experience in BPO non-voice processes (email process, UK process).
- Robust understanding of blended process, semi voice, international chat process, international non-voice processes.
- Ability to work on rotational shifts including night shifts.
📌 International Blended Process (Kolkata)
🏢 CogentHub
📍 Kolkata
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