- Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
- Process transactions, answer questions, and provide product information to customers from various countries.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-8 years of experience in an International Voice Process (US) environment.
- Robust communication skills for effective interaction with customers over the phone/email/chat.
- Ability to work on rotational shifts including night shifts as per business requirements.
📌 International Voice Process Executive (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai
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