- Lead a team of customer support agents to achieve daily targets and KPIs.
- Monitor and analyze performance metrics such as CSAT, shrinkage, attrition, and international BPO processes.
- Develop strategies to improve team productivity, reduce costs, and enhance overall customer satisfaction.
- Collaborate with other departments to resolve complex issues and implement process improvements.
Job Requirements :
- 4-12 years of experience in a similar role or industry (BPO/Call Centre).
- Robust understanding of international chat process operations.
- Proven track record in leading teams towards achieving high levels of performance.
📌 Team Lead (Hyderabad)
🏢 Concentrix
📍 Hyderabad
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