Job Summary

The Senior Warranty Claims Specialist is responsible for managing end-to-end warranty operations, including customer warranty claims, supplier recovery claims, and warranty-related cost tracking. This role works closely with Service, Quality, Procurement, Finance, and OEM suppliers to ensure timely claim resolution, maximize cost recovery, and improve warranty performance. The position also supports warranty reporting, failure trend analysis, and continuous improvement initiatives to strengthen product reliability and reduce warranty risk across the business. Location: Bangalore, India.

Key Responsibilities

- Manage customer and supplier warranty claims from initiation through closure.
- Drive supplier recoveries and track claim settlements.
- Track warranty budget and actual expenses - warranty cost per MWh.
- Ensure timely adjudication and resolution of customer claims, ensure contractual compliance.
- OEM warranty extensions beyond standard warranty period.
- Executing warranty assignments to end customers.
- Cost estimates for non-conformation.
- Coordinate with technical teams to investigate failures and determine warranty entitlement.
- Analyze warranty trends, claim costs, and recovery performance.
- Maintain accurate warranty records and reporting dashboards.
- Support warranty, reserve planning, and financial forecasting.
- Improve warranty processes, tools, and data quality to enhance operational efficiency.





Required Qualifications and Experience

- A bachelor s degree in electrical engineering/mechanical Engineer/ or equivalent.
- 6-10 years of experience in warranty and claim management.
- Minimum 5 years of experience in contract claim management in Power, Utility, Oil Gas or Construction industry.
- Good knowledge of standard and extended warranties.
- Good knowledge of contract drafting and contract maintenance.
- Understanding of product performance insurance, and experience in handling insurance claims.
- Data analytics skills.
- Tools knowledge - Salesforce and SAP.
- Other strong proficiency - Service excellence, sound decision maker, strong collaborator, knowledge of requisition / purchase to pay process.

Additional Skills

- Solid analytical and problem-solving skills.
- Excellent stakeholder management and communication abilities.
- Strong ownership mindset with a proactive, go-getter attitude, taking initiative to resolve complex warranty and claims issues.
- Process-oriented mindset with focus on governance and scalability.
- Ability to influence cross-functional teams and drive the adoption of best practices.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Warranty and Claim Specialist (Bengaluru)
🏢 Fluenc
📍 Bengaluru