We are looking for an experienced Service Desk Coordinator to manage daily dispatch activities, ticket management, engineer coordination, and client/vendor communication.
Key Responsibilities:
- Manage daily dispatch activities and assign engineers to service requests.
- Create and update tickets in the ticketing system.
- Maintain and update trackers with ticket status and engineer details.
- Coordinate with engineers to ensure timely service delivery.
- Follow up with engineers and vendors on ongoing tickets.
- Ensure timely ticket completion and closure.
- Communicate with clients regarding service updates and requirements.
- Coordinate with vendors for engineer availability and service support.
- Prepare daily reports and track pending tickets.
Required Skills:
- 1 3 years of experience in Service Desk or Dispatch Coordination.
- Valuable communication and coordination skills.
- Knowledge of MS Excel and ticketing tools.
- Experience in client and vendor management.
- Strong follow-up and time management skills.
📌 Service Delivery Coordinator (India)
🏢 Sybex Support Services
📍 India
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