Reduction in Warranty Claims & Cost of Mechanical Proprietary Parts
Mechanical Prop. Parts DFMEA and PFMEA Review & Quality upgrade
Critical field issues resolution pertaining to New Technology of Mechanical Prop. Parts introduced in Vehicles
Initial Quality Check of Current Models in Premium, Commuter & Scooter segments.
A purpose driven role for you
Continuous Product Quality improvement on the basis of customer feedback through various platforms like Domestic and Global Technical Reports , Market Quality Surveys , Field returned Warranty & support to New Model Development through in-depth product evaluations as per country specific conditions.
A Day in the life
Spreading Awareness On New Technology Parts All Associates & Field team
On The Spot Trouble Shooting
Traceability of failure parts in field vehicles
Customer satisfaction though proper data capturing , Analysis & Counteractions
Issue analysis & closure
Maker engagement & ECN approvals
ECN implementation
Problem establishment & Provide issue closure
Base model issue
Leadership Reviews, Policy Deployment, Best Practices Deployment
Problem analysis & action
Customer Feedback capturing, Field Issue Countermeasure Information sharing.
Online Survey Design, Questionnaire alignment.
Academic Qualification & Experience
Minimum 10-12 years of experience in manufacturing/Auto Industry
Technical Skills/Knowledge
Experience of design and process Benchmarking (for both in-house products and competitor products
In-depth Knowledge of Braking System , Suspension System , ABS, Control Cables
Problem Solving through 8D , DFMEA/ PFMEA , FTA , QC Story Tools
Knowhow of Vehicle & Parts validation testing for correlating standard spec and market condition.
Hands on knowledge on Vehicle & Engine Testing