The MHLS Bereavement Centralization Team is hiring an MHLS Sr. Advisor to support our Bereavement Centralization program.

Our team plays a vital role in supporting Amazonians through one of life's most difficult moments. As part of High Touch Services, we provide compassionate, personalized support to Amazon employees navigating bereavement leave, ensuring they receive the care and guidance they need during a challenging time.

Bereavement Centralization Advisors assist Amazon employees across phone, chat, ticketing, and case channels. They are skilled in empathetic communication, policy application, and information gathering — meeting employees where they are, understanding their individual circumstances, and providing clear, consistent support through every interaction. Advisors are expected to navigate SOPs and knowledge resources effectively, respond to evolving situations, and deliver a connected, trusted case management experience.

The ideal candidate brings strong communication and organizational skills, attention to detail, the ability to prioritize in a quick-paced environment,



and a customer service mindset aligned with Amazon's global standards. Relationship-building, strong critical and analytical thinking, and sound judgment round out the profile we're looking for.

Key job responsibilities
• Provide empathetic, real time support to Amazonian's inquiries about Amazon's Bereavement Policy and Bereavement Time Off available to employees.
• Guide employees through Amazon's Bereavement Policy with clarity and compassion.
• Inbound and Outbound phone, chat and case support through the Specialized Support Queues.
• Critically assess and adjust the case management plan to an employee’s changing needs.
• Address and respond to sensitive situations in benefit of employee experience and attempt to de-escalate complex cases.
• Manage own workload effectively to meet productivity goals and escalate when significant changes or gaps in assigned workload arise.
• Com

📌 Seasonal MyHR Live Support Sr. Advisor, Bereavement Centralization (Gurugram)
🏢 Amazon
📍 Gurugram