Ericsson is looking for a diligent and competent Domain Support Specialist. to strengthen our Service Delivery team. In this role, you will ensure seamless Operations & Maintenance (O&M;), manage incidents and emergencies, and provide advanced technical troubleshooting.
What you will do:
• Deliver O&M; support, ensuring availability and performance of core and cloud systems.
• Lead incident and emergency handling, providing timely resolution and RCA for critical events.
• Support project execution including new node acceptance tests and technology rollouts.
• Drive automation and AI initiatives for predictive maintenance, proactive fault detection, and operational efficiency.
• Monitor and review TT, CR, and AT performance, ensuring adherence to MSTOP guidelines.
• Ensure MIR release and user access controls in line with Ericsson standards.
• Interface with regional and global support teams for escalated issues and knowledge sharing.
The skills you bring:
• 2–5 years in Telecom O&M;, Service Delivery, or Customer Support.
• Hands-on experience with Ericsson Charging System preferred.
• Exposure to AI/ML-driven operations or automation frameworks is an advantage.
• Familiarity with incident, problem, and change management processes.
• Intelligent Networks (IN), CAMEL, INAP.
• Voice Call & Signaling Routing, Network Architecture & Protocols.
• End-to-End Performance Audit & Optimization.
• Knowledge of AI-based monitoring and data analytics tools.
• ITIL, Oracle, CCNA, Red Hat.
“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”
Why join Ericsson?At Ericsson, you´ll have an outstanding chance. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all
📌 Assistant Engineer IN (Noida)
🏢 Ericsson
📍 Noida
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