- Functions as the primary strategic business leader with overall responsibility of operations of the Hotels under the portfolio to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
- Personally drive and support the sales, Marketing and Distribution.
- Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs.
- Act as an Accor Ambassador aiming to enhance the company image and market reputation.
- Attract, train, retain & coach leadership team members and leadership team members who demonstrate solid functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.