- Handle customer inquiries through various channels such as email, web chat, and phone calls in a timely and professional manner.
- Provide accurate and effective solutions to customers' queries related to products or services offered by the company.
- Maintain records of all interactions with customers using CRM software for future reference.
- Collaborate with internal teams to resolve complex issues that require escalation.
Job Requirements :
- 0-1 year of experience in BPO/Call Centre environment or similar industry.
- Robust communication skills in English language (written & spoken).
- Ability to work on blended processes including voice, email, and web chat support.
- Basic computer knowledge with proficiency in MS Office applications.