Experience: 1+ Years
Industry: Laptop / IT Service Center
Contact # : (phone hidden) / (phone hidden)
- Coordinate laptop repair and service activities with repair engineers.
- Manage service tickets from inward to final closure.
- Track Diagnosis Estimation Repair QC Dispatch status.
- Monitor SLA/TAT and follow up on delayed cases.
- Coordinate spare parts availability and replacement.
- Maintain job sheets, service records, serial numbers, and repair details.
- Prepare daily/weekly MIS reports using MS Excel.
- Verify QC/testing completion before laptop dispatch.
- Handle customer feedback, complaints, and service escalations.
- Support service center audits and ensure documentation/process compliance.
📌 Backend Coordinator (Bengaluru)
🏢 Communications Test Design India
📍 Bengaluru
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