Are you detail-oriented and passionate about providing first-class customer service?
As a Disconnections Administrator, you'll play a vital part in managing and processing customer service disconnections, ensuring mobile, cloud and connectivity services are offboarded appropriately and efficiently when a customer is leaving Onecom.
This role demands a keen eye for detail in handling extensive data and a collaborative mindset to work effectively with diverse teams, ensuring consistent customer satisfaction.
Become a part of our dynamic team and contribute to delivering Simply Brilliant Customer Experiences.
What makes you a great fit:
Previous experience in an administrative role, preferably within telecommunications
Keen attention to detail and excellent problem-solving skills
Strong organisational abilities and time-management skills
Effective written and verbal communication skills
Proficiency in Microsoft Office and customer relationship management software
Ability to work independently as well as collaboratively in a team workplace
Customer-centric approach and results-oriented mindset
Adaptability and capability to work under pressure in a fast-paced environment
Key responsibilities:
Process and manage customer disconnection requests accurately and promptly
Liaise with internal teams to ensure seamless customer transitions
Maintain up-to-date and accurate records of disconnection activities
Respond to customer queries and resolve any issues related to disconnections
Collaborate with billing and sales teams to ensure alignment in customer accounts
Analyse disconnection data to identify trends and suggest improvement areas
Ensure compliance with company policies and regulatory requirements
Contribute to the continuous improvement of disconnection processes
Perks for our People:
? Holidays: 18 days of annual leave (including 6 UK Bank Holidays), 7 days of casual leave, 7 days of sick leave, and a Birthday Break.
? Public Holidays: 7 Indian public holidays.
? Medical Insurance: Available upon successful completion of the probation period.
? Cab Services: Transportation support available for employees in selected locations.
Everyone belongs at Onecom
We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.
We're the UK’s leading business telephony and cloud communications provider.
Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.