About the Role

This role is focused on operational excellence and continuous improvement of our core HR systems. You will be a subject matter expert, responsible for maintaining the integrity and performance of our HR processes. Your key responsibilities will include:

- System Support & Escalation: Serve as the primary contact for Tier 2 Workday escalations, troubleshooting complex issues and providing timely, effective solutions to our stakeholders.
- Testing & Change Management: Coordinate and execute User Acceptance Testing (UAT) for system enhancements, new configurations, and major Workday releases to ensure they function flawlessly.
- Process Improvement: Manage key operational processes and enhance our employee self-service (Tier 0) resources, always looking for ways to improve efficiency and the user experience.
- Stakeholder Collaboration: Work closely with HR Partners and Centers of Excellence (COEs) to understand their needs, gather feedback, and ensure our systems are aligned with business objectives.
- Data Management: Take ownership of data integrity by managing processes like Enterprise Interface Builder (EIB)



data loads with precision.

About You

We are looking for a proactive problem-solver with a strong technical aptitude and a passion for creating great employee experiences.

Basic Qualifications:

- 6+ years of experience in HR Operations, HRIS, or a related field, with hands-on experience in Workday modules such as HCM, Recruiting, and Compensation.
- Proven ability to test system enhancements, troubleshoot issues independently, and learn complex processes quickly.
- Exceptional attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced workplace.
- Strong customer-service orientation with excellent written and verbal communication skills.
- Aptitude for and willingness to work with modern AI tools to enhance HR processes.

Other Qualifications:

- Project management experience will be preferred
- Skilled fluency in a second language such as German, French, Spanish, or Italian would be an added advantage

📌 People Support Specialist (India)
🏢 Workday India Private
📍 India