Job Description: L1 Support Engineer

Location: Ahmedabad, Gujarat
Experience: Freshers with relevant technical knowledge or 2–3 years of experience
Education: Diploma / Bachelor’s Degree in IT, Computer Science, Electronics, Networking, or a related field
Working Hours: 9 hours per shift
Working Days: 6 days a week
Shift: Rotational shifts (24×7 monitoring operations)
Employment Type: Full-Time

Job Overview

We are looking for a technically skilled and responsible L1 Support Engineer to monitor IT infrastructure, data centre facilities, network devices, servers, and critical IT services. The candidate will be responsible for performing routine health checks, identifying technical issues, escalating incidents to the relevant teams, coordinating with service providers, and maintaining monitoring reports to ensure smooth operations.

Key Responsibilities

- Monitor data centre infrastructure, including UPS, cooling systems, fire detection and suppression systems, VESDA, CCTV, water leak detection, and DCIM systems.

- Monitor network devices, firewalls, servers, voice networks, and service provider links such as ILL and MPLS.

- Perform routine health checks and monitoring activities as per established Standard Operating Procedures (SOPs).

- Identify technical issues, abnormal activities, service disruptions, and system alerts, and escalate them to the appropriate teams as per the escalation matrix.

- Conduct physical health checks at data centre locations during service outages, under the guidance of the respective technical teams.

- Register service requests or complaints with external service providers during outages and follow up until resolution.

- Maintain and submit daily monitoring reports, incident logs, and other operational records.

- Coordinate with internal technical teams, external vendors, and service providers for timely incident resolution.

- Follow client instructions, technical guidelines,



and operational procedures.

- Visit data centre locations within Ahmedabad whenever required.

- Ensure continuous monitoring, timely escalation, and effective communication to minimise service disruptions.

Required Skills

- Basic knowledge of IT infrastructure, networking, and server monitoring.

- Understanding of LAN, WAN, firewalls, routers, switches, ILL, and MPLS.

- Basic understanding of data centre infrastructure and facility monitoring systems.

- Knowledge of incident management, basic troubleshooting, and escalation procedures.

- Good communication, coordination, documentation, and reporting skills.

- Ability to follow SOPs and work effectively in a rotational-shift setting.

- Willingness to travel to data centre locations within Ahmedabad as required.

Educational Qualifications

- Diploma or Bachelor’s Degree in IT, Computer Science, Electronics, Networking, or a related technical field.

- Certifications such as CCNA, CompTIA Network+, or equivalent will be an added advantage but are not mandatory.

Working Conditions

- 9 hours per shift, 6 days a week.

- Rotational shifts to support 24×7 monitoring operations.

- Weekly off as per the shift roster.

- Work location at designated client sites within Ahmedabad.

- Travel to data centre locations within Ahmedabad may be required. Travel expenses will be covered as per the applicable employer/vendor policy.

Preferred Candidate Profile

- Freshers with relevant technical knowledge or candidates with 2–3 years of experience in IT support, NOC operations, network monitoring, or data centre operations.

- Candidates who are alert, disciplined, proactive, and capable of identifying and escalating technical incidents promptly.

- Candidates comfortable working in a shift-based environment and coordinating with multiple technical teams.

Suitable Candidate Background: L1 Support Engineer, IT Support Engineer, NOC Engineer, Network Support Engineer, Data Centre Support Engineer, or Technical Support Engineer.

📌 Support Engineer (India)
🏢 PRYDAN CONSULTANCY SERVICES PRIVATE
📍 India