Job Description: Customer Sales & Support Team Lead – Remi8 1. Position Details

- Job Title: Customer Sales & Support Team Lead

- Brand: Remi8

- Location: Gandhinagar / Ahmedabad, Gujarat

- Work Mode: Onsite only

- Employment Type: Full-time

- Experience Required: 4–8 years

- CTC Budget: 6–8 LPA

- Compensation Structure: 60% Fixed + 40% Performance-Linked Variable Pay

Preferred Industries: Consumer Products, B2C, D2C, E-commerce, Consumer Electronics, and Technology Products.

2. Job Summary

We are looking for an experienced and target-driven Customer Sales & Support Team Lead to manage the Remi8 customer-facing sales and support team. The candidate will be responsible for driving sales conversions, managing customer interactions, ensuring timely resolution of customer queries, and achieving individual and team sales targets.

The ideal candidate should have proven experience in leading B2C or consumer-product sales teams, with robust skills in team management, sales conversion, customer relationship management, and performance monitoring.

3. Key Responsibilities

- Lead, manage, and motivate the Customer Sales & Support team to achieve business objectives.

- Drive sales conversions through inbound enquiries, customer interactions, lead follow-ups, and product demonstrations or guidance, as applicable.

- Handle customer queries related to products, orders, delivery, usage, and after-sales support.

- Take ownership of individual and team sales performance against monthly targets.

- Train and coach team members on product knowledge, sales techniques, customer engagement, and objection handling.

- Monitor daily customer conversations, lead conversion rates, sales performance, customer satisfaction, and query resolution.

- Ensure timely follow-ups, accurate CRM updates, and proper tracking of leads and customer interactions.

- Handle customer escalations and ensure prompt, professional resolution.

- Prepare daily, weekly, and monthly performance reports and share MIS with management.

- Coordinate with Marketing, Product, Technical,



and Operations teams to improve sales conversion and customer experience.

- Identify opportunities to improve team productivity, sales processes, customer retention, and overall service quality.

4. Sales Targets & Performance-Based Compensation

The position follows a 60% Fixed + 40% Performance-Linked Variable Pay structure.

The sales performance benchmarks are:

- Individual Sales Target: 40 Remi8 devices per month; OR

- Team Sales Target: 20 Remi8 devices per team member per month.

The applicable target structure, measurement criteria, and variable payout will be defined by the company.

Candidates must be comfortable working in a target-driven environment with performance-linked compensation.

5. Mandatory Candidate Requirements

Candidates must meet the following criteria:

- 4–8 years of relevant professional experience.

- Proven experience leading or managing a B2C or consumer-product sales/customer-facing team.

- Hands-on experience in sales conversion, lead follow-ups, target achievement, and team performance monitoring.

- Experience handling customer support, escalations, and customer relationship management.

- Strong communication, team leadership, coaching, and problem-solving skills.

- Current or expected compensation within the approved budget of 6–8 LPA.

- Willingness to work onsite in Gandhinagar/Ahmedabad, Gujarat.

- Comfortable with the 60% fixed and 40% performance-linked compensation structure.

- Proficiency in English and Hindi communication.

Preferred: Experience in consumer electronics, technology products, D2C brands, e-commerce, or other consumer-focused businesses. Consumer electronics experience is an advantage but is not mandatory.

6. Profiles Not Suitable for This Role





Please avoid submitting candidates whose experience is limited to:

- Back-office or non-customer-facing support.

- Technical support without sales or team leadership responsibilities.

- B2B sales without relevant B2C or consumer-facing experience.

- Individual sales roles without team management or leadership experience.

7. Candidate Screening Information

Recruiters must provide the following details along with each candidate's CV:

- Current Location

- Total Years of Experience

- Relevant B2C / Consumer Product Experience

- Industry and Product Categories Handled

- Team Leadership Experience

- Current and Previous Team Size Managed

- Individual and Team Sales Targets Handled

- Sales Target Achievement / Conversion Performance

- Current CTC (Fixed + Variable)

- Expected CTC

- Notice Period

- English and Hindi Communication Skills

- Comfortable with 60:40 Compensation Structure: Yes / No

- Willing to Work Onsite in Gandhinagar/Ahmedabad: Yes / No

- Reason for Job Change

8. Mandatory Product Familiarization

Before submitting a candidate, recruiters must ask them to review the official Remi8 website and understand the product, its key features, target customers, customer benefits, and potential sales approach.

Candidates should be able to explain how they would introduce the product to prospective customers, handle objections, and convert enquiries into sales.

Recruitment Note: Please share only relevant and pre-screened profiles that meet the mandatory experience, team leadership, compensation, and onsite requirements.

. Skillset Required: B2C sales, Consumer-product sales, Team management, Sales conversion, Customer relationship management, Performance monitoring, Customer support, Customer escalations, Communication, Team leadership, Coaching, Problem-solving, Lead follow-ups, Target achievement, Sales performance monitoring, CRM updates, MIS reporting, Cross-functional coordination, Customer satisfaction monitoring, Objection handling, Product knowledge, English communication, Hindi communication

📌 Customer Sales & Support Team Lead (India)
🏢 Easebiz Fintech Solutions
📍 India