Manage end-to-end travel operations and deliver exceptional local experiences for Experience Locals customers, ensuring seamless service and operational efficiency.
Skills Required:
- Customer service excellence
- Travel industry knowledge
- Operational logistics management
- Problem solving
- Team leadership
- Communication
- Multilingual (optional)
- Tech-savvy (booking systems, CRM)
Responsibilities:
- Coordinate travel bookings, itineraries, and local partner arrangements
- Ensure compliance with safety, quality, and service standards
- Resolve customer issues and manage on-the-ground operations
- Train and lead the operations team
- Analyze performance metrics to improve service delivery
- Collaborate with marketing and sales for experience enhancements