About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities
In this role your responsibilities will be:
• To provide technical support and solutions for troubleshooting of Titration, MP/DP, UV/VIS, and
DE/RE instruments to MT service technicians.
• Work for the Process & Quality Management team.
• Critically verify and monitor the cases for Quality notifications for quality issues.
• Closely collaborate and work with SBU teams (MSG/RnD) for the service developments, documents
and e-learnings
• Deliver and create service training as SME for in office/off-site training to the service engineers, on
AnaChem instruments.




• Participate in various service-related initiatives.
• Conduct service software and hardware testing, execution and test case writing.

What You Need to Succeed
Critical Competencies/ Minimum Requirements:
• Masters or engineering or PhD degree in Chemistry, Physics, or equivalent combination of education
and Experience is required.
• Minimum 3-4 years of Industrial Experience in a customer service/field service organization or
related field.
• Having experience in the field of service for analytical/laboratory instruments is preferred.
• Experience of handling quality issues sustainably, root cause analysis, return management, as well as
monitor quality data.
• Profound knowledge of root cause analysis and problem-solving techniques. Logically related and
fixing problems.
• Should have a strong intercultural understanding to work in a global team setup with worldwide
exposure.

Our Offer to You
"One Team" that thri

📌 Technical Support Specialist (Mumbai)
🏢 Mettler-Toledo International
📍 Mumbai