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Job Description
Product Support Executive
Location: Pune, India | Reports to: Product Support Manager| Experience: 3–5 Years | Type: Full time, Work from Office, Rotational Shifts
About The Role
Anchanto is a global enterprise-grade B2B SaaS company providing cloud software for brands, retailers, and logistics providers to manage orders, warehouses, inventory, marketplaces, fulfilment, parcel tracking, and omnichannel commerce.
As Anchanto’s customer base grows across markets, we need a Product Support Executive who can resolve customer issues quickly and accurately, protect platform stability, and give customers a consistently excellent support experience on our WMS and OMS products.
This role sits at the front line between Customers, L3 Support, Engineering, Product and Customer Success. The person will own first-level support for WMS and OMS understanding the customer’s issue correctly, troubleshooting it within defined SLAs, and escalating with complete, actionable information when deeper investigation is needed.
This is not a ticket-forwarding role.
The expectation is to resolve as many issues as possible at the first level, understand the product deeply, and help reduce repeat issues over time.
The role requires a positive understanding of warehouse and order management processes, ticketing systems, basic technical troubleshooting (logs, APIs, data checks) and the ability to communicate clearly with customers who may not be technical.
Note: This role may require working in rotational shifts, with split week-offs and on-call support as needed.
Why This Role Exists
Anchanto customers run live warehouses and order operations on our platform, often across multiple markets, marketplaces and time zones. When something does not work as expected, it directly affects their orders, shipments and revenue.
The Product Support function exists to restore normal operations quickly and to make sure every issue leaves the customer, and the product, better off
📌 Product Support Executive (Pune)
🏢 Anchanto
📍 Pune