About Steps AI
Steps AI builds customer-facing AI agents for e-commerce, SaaS, healthcare, real estate, EdTech and financial services. Our agents go live in under five minutes from a single URL. They learn the business from websites, documents, FAQs and product catalogs, and work across web, WhatsApp, Instagram and other channels.
We’re now expanding into voice, so our agents can talk to customers as well as chat with them. We’re profitable, growing fast, and ship production AI to customers every week.

The Role
You’ll join our core engineering team and work directly with the founders to build and ship features used by real customers. You’ll mainly work on the AI and backend side, including our new voice agents, with exposure to the frontend as you grow.

What You’ll Work On
• Build and improve AI agents: tool calling, conversation state, routing, escalation to humans, and streaming responses
• Build real-time voice AI agents: speech-to-text, LLM reasoning and text-to-speech pipelines, with low latency and natural turn-taking
• Integrate LLM providers (OpenAI, Anthropic, Gemini)



with fallbacks and cost/latency tradeoffs
• Build retrieval (RAG) pipelines: ingestion, chunking, embeddings, hybrid search and reranking
• Develop backend APIs in Python (FastAPI) and/or TypeScript (NestJS) for agents, workspaces, integrations and billing
• Build integrations with WhatsApp, Instagram, Shopify, WooCommerce, CRMs, helpdesk tools and telephony providers
• Work on long-running workflows such as crawling, document parsing and scheduled jobs
• Contribute to the React/Next.js dashboard and embeddable chat/voice widget when needed
• Monitor what you ship: token usage, latency, answer quality, call quality and errors

Must-Have Skills
• 1-3 years of qualified experience building backend or full-stack applications
• Strong Python (FastAPI, async, Pydantic); working knowledge of Node.js/TypeScript is a plus
• Hands-on experience with LLM APIs and at least one GenAI project (RAG, ch

📌 AI Software Engineer (Hyderabad)
🏢 Steps AI
📍 Hyderabad