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Title

Customer Care Assistant

Reports To

University Registrar

Position Summary

As a core member of the student service team, under the daily supervision of the Assistant Director of Student Support, the Customer Care Assistant assists in the transfer credit evaluation process. Responsibilities include post transfer credits, maintain transfer information within University’s database and website, and credit evaluation work flow. Customer Care Assistant is also expected to serve as the first point of contact for constituents of the Registrar’s Office and to also staff the front desk as needed.

Essential Functions

Transfer Credit Processing:

• Work within the Registrar’s area updating student records across all levels, processing requests from both inside and outside of the office;
• Follow-up with students to obtain final transcripts;
• Assist with transfer credit evaluation in a timely, accurate and consistent manner;




• Maintain credit evaluation workflow and communicate progress with admitted students;
• Coordinate document uploads that support tracking the process (approval forms, transcripts, etc.).
• Assist at transfer events at other institutions along with the Assistant Registrar
• Maintain awareness of changes of course transferability
• Respond to emails and phone calls regarding transfer evaluation

Front Desk/Customer Service

• Serve in the Front Desk and provide information, assistance and referrals to students, alumni, parents, staff members, and the public by responding to telephone, in-person, and e-mail inquiries for the Office of the Registrar.
• Access the student database, websites and hard-copy documentation to provide accurate, thorough, and timely responses to telephone, e-mail and in-person inquiries.
• Maintain knowledge of NJIT’s policies, procedures, structure, deadlines, and events to provide timely information and appropriate referrals.
• Maintain the integr

📌 Customer Care Assistant (Malihabad)
🏢 New Jersey Institute of Technology
📍 Malihabad