Experience: 6–9 Years

Job Function: IT Infrastructure / Security Operations / Vulnerability Management

Employment Type: Full-time

Department: Cloud & Infrastructure Operations

Job Summary

We are looking for an experienced and proactive Associate Manager – Technical Support to join our Vulnerability Remediation team. The role involves coordinating and driving the remediation of security vulnerabilities across Windows servers, cloud infrastructure, and enterprise applications.

The ideal candidate should have a solid understanding of Windows operating systems, security patching, vulnerability management, and cloud computing fundamentals. The candidate will work closely with Security, Infrastructure, Application, and Cloud teams to prioritize vulnerabilities, coordinate remediation activities, track compliance, resolve technical blockers, and ensure remediation is completed within defined security SLAs.

The role requires a hands-on technical professional with strong analytical, troubleshooting, coordination, and stakeholder management skills.

Key Responsibilities





• Drive end-to-end vulnerability remediation activities across Windows Server environments and cloud infrastructure.
• Review vulnerability reports from security scanning tools and identify affected servers, applications, operating systems, and software components.
• Analyze vulnerabilities based on severity, criticality, exploitability, business impact, and remediation timelines.
• Coordinate Windows security patching, operating system updates, and third-party software remediation activities.
• Work with infrastructure, cloud, application, database, and security teams to plan and execute remediation within approved maintenance windows.
• Track remediation progress against defined SLAs and security compliance targets, ensuring timely closure of critical and high-severity vulnerabilities.
• Investigate patch installation failures, missing updates, failed remediations, and recurring vulnerabilities; coo

📌 Associate Manager Technical Support (Vadodara)
🏢 Altera Digital Health
📍 Vadodara