Clinical Wellness & Member Engagement Specialist
Company: iSON Health
Location: Gurgaon, Sector 30, Haryana
Work Mode: Hybrid or in office, based on assessment and operational requirements
Employment Type: Full-time

About the Role
iSON Health is seeking a clinically knowledgeable and communication-focused professional to engage with
international members, facilitate enrolment in wellness programs, and coordinate their clinical requirements. The ideal
candidate will combine a strong healthcare background with advanced English communication skills, Hindi fluency, and
the ability to conduct professional outbound calls with overseas members.

Key Responsibilities
• Conduct outbound calls to international members to explain healthcare services and wellness programs.
• Engage eligible members, address their queries, and facilitate enrolment in relevant wellness programs.
• Understand member requirements and coordinate appropriate clinical services with doctors and internal teams.
• Communicate healthcare information accurately using appropriate medical terminology.




• Maintain member records, follow-up details, enrolment status, and operational reports.
• Meet defined member engagement, conversion, service quality, and coordination targets.
• Maintain confidentiality and comply with clinical protocols and data privacy requirements.

Eligibility Criteria
• Education: Pharmacy, Nursing, or another recognized medical or allied healthcare qualification.
• English: Advanced professional proficiency, including spoken fluency, comprehension, and the ability to explain healthcare information clearly.
• Hindi: Strong verbal communication skills.
• Clinical competency: Sound understanding of medical terminology, common health conditions, preventive healthcare, and clinical coordination.
• Professional skills: Strong interpersonal communication, member counselling, persuasive engagement,
problem-solving, and documentation abilities.
• Experience: Experience in healthcare operations, p

📌 Clinical Wellness (Gurugram)
🏢 iSON Health
📍 Gurugram