Company Overview

Iron Systems is an creative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.B. Field Engineer Lifecycle & Operational ReadinessC. Serviceo Portal & Workforce Process SupportD. Team Leadership & Performance ManagementE. SLA, Quality & Compliance ManagementF. Stakeholder & Cross-Functional CoordinationG. Reporting, Analytics & Continuous Improvement3. Key Performance Indicators (KPIs)

• Position Summary The Manager – FTE Helpdesk is responsible for leading the global FTE Helpdesk operations supporting Field Engineers and other designated workforce categories across Iron Systems' customer programs.
• Key Responsibilities
• FTE Helpdesk Operations & Service Delivery
• Lead and manage day-to-day FTE Helpdesk operations supporting Field Engineers across multiple geographies,



customer programs, and employment categories.
• Ensure timely resolution of worker queries related to onboarding readiness, access and credentials, Serviceo usage, timesheets, attendance, work assignments, shift-related concerns, and workforce administration.
• Manage the Helpdesk's shared mailbox, ticket queues, communication channels, and other designated support platforms.
• Ensure consistent, professional, and documented communication with Field Engineers, Program Managers, and internal stakeholders.
• Monitor open, pending, overdue, and escalated cases to ensure timely closure and prevent operational bottlenecks.
• Coordinate with Internal and Recruitment teams to ensure Field Engineers are appropriately onboarded and operationally ready before deployment, as applicable to the program.
• Support the creation and activation of Internal Service Contracts and coordinate the provisioning of required cr

📌 FTE Helpdesk Manager (Sahibzada Ajit Singh Nagar)
🏢 Iron Systems
📍 Sahibzada Ajit Singh Nagar