Salesforce Associate Technical Support Engineer – Hyderabad About the Prospect Salesforce is a global cloud-based software company that provides customer relationship management (CRM) solutions and enterprise applications. The Associate Technical Support Engineer role is suitable for candidates interested in troubleshooting technical issues, understanding software products, and helping customers resolve technology-related problems. Job Details Company: Salesforce Role: Associate Technical Support Engineer Location: Hyderabad, Telangana, India Experience: Entry Level / Freshers (subject to official eligibility criteria) Job Type: Full-time Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field Expected Salary: ₹3–5 LPA (Estimated; not officially confirmed) Role Overview The Associate Technical Support Engineer helps investigate technical issues, troubleshoot product-related problems, and guide customers towards appropriate solutions.
The role may involve working with internal technical teams to identify the cause of issues and improve the overall customer support experience. Key Responsibilities
• Investigate and troubleshoot software and application-related issues.
• Analyse error reports, logs, and technical information to identify possible causes.
• Assist customers with product functionality and technical queries.
• Document reported issues, troubleshooting steps, and resolutions.
• Escalate complex technical problems to the appropriate engineering or support teams.
• Communicate technical solutions clearly to customers and internal stakeholders.
• Follow support procedures and service-level requirements. Skills Required
• Basic understanding of software applications and troubleshooting.
• Knowledge of operating systems, networking fundamentals, and web technologies.
• Familiarity with SQL, databases, or programming concepts is beneficial.
• Analytical thinking and problem-solving ability.
• Good written and
📌 Associate Technical Support Engineer (Hyderabad)
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📍 Hyderabad
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