Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive advantages and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for an experienced technical software support representative with an analytical, troubleshooting mindset and excellent customer service skills. This position reports to the Manager, Central Services Support and is responsible for proactive monitoring, configuration, troubleshooting, and problem resolution of pharmacy suite of centrally hosted software and services.

The Central Services Support Analyst will handle technical and customer escalations,



assist other team members with application troubleshooting, lead complex and high-profile projects, and generally support our customers in the use of pharmacy products and services.

A successful candidate must be able to work in a fast-paced, help-desk services environment. Candidate must be a self-starter, have excellent problem-solving skills, be able to work in a team environment, and be detail oriented and able to work independently with minimal supervision. You will be working with a wide range of software and software development professionals including Developers, Database Administrators, Quality Assurance Staff, Product Specialists, and all levels of management.

Primary Responsibilities

• Willing to work in 24/7 Rotational shifts with rotational weekly offs
• Monitor, Investigate, troubleshoot, and resolve application and Data feed issues affecting customers' use of products and services
• Work with engineering teams suc

📌 Senior Data Engineering Analyst (Chennai)
🏢 Optum India
📍 Chennai