Director - Sales & Operations (Pan India) – Workplace Enhancement Service
Position Overview
The Director of Sales & Operations will lead nationwide sales strategy and operational execution across India for Workplace Enhancement Service, driving revenue growth, operational excellence, and market expansion. This senior leadership role requires a strategic thinker with proven ability to scale operations, build high-performing teams, and deliver results in a complex, multi-region environment.
Key Responsibilities
Sales Leadership
- Develop and execute comprehensive sales strategies to achieve ambitious revenue targets across all Indian markets
- Lead business development initiatives to expand market presence and capture new opportunities
- Build and maintain strategic relationships with key clients, partners, and stakeholders
- Drive sales pipeline management, forecasting accuracy, and deal closure rates
- Identify emerging market trends and competitive dynamics to inform strategic positioning
Operations Management
- Oversee end-to-end operational processes ensuring efficiency, quality, and scalability
- Establish operational standards, policies, and procedures across all regional offices
- Implement performance metrics and KPIs to monitor operational health and drive continuous improvement
- Optimize resource allocation and capacity planning to support business growth
- Ensure compliance with regulatory requirements and company policies nationwide
Team Leadership
- Build, mentor, and lead high-performing sales and operations teams across multiple locations
- Set clear performance expectations and provide regular coaching and development
- Foster a culture of accountability, collaboration, and excellence
- Develop succession planning and talent pipeline for critical roles
Strategic Planning
- Collaborate with senior leadership to define long-term growth strategies
- Develop annual business plans with clear objectives, milestones, and resource requirements
- Drive cross-functional alignment between sales, operations, finance, and other departments
- Lead strategic initiatives including market expansion, process transformation, and technology adoption
Financial Management
- Own P&L; responsibility for sales and operations functions
- Develop and manage budgets, ensuring optimal ROI on investments
- Analyze financial performance and implement corrective actions as needed
- Drive cost optimization while maintaining service quality standards
Experience
Required Qualifications
- 18 years of progressive experience in sales and operations leadership roles
- Minimum 5 years managing pan-India or multi-region operations
- Proven track record of achieving revenue targets and operational KPIs
- Experience scaling operations in high-growth environments
Education
- Bachelor's degree required; MBA or advanced degree preferred
- Professional certifications in sales, operations, or relevant fields are advantageous
Skills & Competencies
- Strategic thinking with strong business acumen
- Excellent leadership and people management capabilities
- Data-driven decision-making and analytical skills
- Outstanding communication and stakeholder management abilities
- Proficiency in CRM systems, ERP platforms, and business analytics tools
- Strong negotiation and relationship-building skills
- Ability to thrive in fast-paced, dynamic environments
Personal Attributes
- Results-oriented with entrepreneurial mindset
- Adaptable and resilient in face of challenges
- Team-oriented leadership style with ability to influence across levels
- High integrity and ethical standards
- Willingness to travel extensively across India (40-50%)
What We Offer
- Competitive compensation package with performance-based incentives
- Comprehensive benefits including health insurance and retirement plans
- Opportunities for professional development and career advancement
- Dynamic work environment with exposure to senior leadership
- Chance to make significant impact on organizational growth
📌 Director - Sales & Operations (Bengaluru)
🏢 JLL
📍 Bengaluru