- Candidates must have 2+ years of international customer support experience.
- Experience can range around 2–3+ years, but 2 years is the minimum mandatory requirement.
- Candidates should have hands-on experience in:
- International voice support
- Chat support / messaging support
- Handling customer queries across multiple channels
- Solid communication skills are mandatory.
- Profile quality will be the key focus while sourcing.
- Candidates from regulated industries will be preferred:
- FinTech
- Banking
- Insurance
- Financial Services
- Crypto industry experience will be an added advantage.
- Since crypto experience may be difficult to find, strong financial domain experience will also be considered.
- Coinbase has started introducing AI initiatives within their operations.
- Existing resources are also undergoing AI-related training.
- Candidates should have basic awareness/experience with AI-powered tools.
- Exposure to:
- AI copilots
- Chatbots
- AI-based support tools.
Interview & Selection Process:
Step 1: Internal Screening
- Recruitment team will screen candidates based on:
- Communication skills
- International voice experience
- Chat support experience
- Industry background
Step 2: Coinbase Manager Interview
- Shortlisted candidates will be presented to Coinbase.
- Candidates will go through one or two rounds of manager interviews.
Step 3: Versant Assessment
- Only final shortlisted/selected candidates will undergo the Versant assessment.
- Reason:
- Versant assessments have a cost implication.
- Conducting assessments for all submitted candidates will not be cost-effective.
- Versant assessment will generally be completed on the same day after selection/interview completion.