About Business line/Function: The GM APS Trade Capture and Settlement Support team is a specialized unit within BNP Paribas' Global Markets division. APS team serves as a primary point of contact for App prod support with a focused presence in key regions APAC,EMEA.
Position Purpose: Our team is responsible for navigating the complexities of market with expertise spanning a wide range of areas, including:
• Supporting Trade flow from source to destination systems.
• Supporting daily user query, Batch processing and delivering feeds.
Responsibilities
Direct Responsibilities
• Provide first class support to all users of the application system in a timely and effective manner.
• Liaise with the developers to communicate issues raised by the business
• Communicating with the global team to resolve issues.
• Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools.
• Build a working knowledge of the systems and business area in order to provide a high level of support.
• Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests.
• Track issues effectively using ITIL approved methodology incidents, changes, requests and problems.
• Preparing environments for releases and ensuring that the implementation and pre‐production tests are carried out.
• The systems which team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work. Within the broader team we support an overnight batches that performs the official end‐of‐day revaluations and scenario analysis for market risk.
Contributing Responsibilities
• Contribute to AI transformation by raising initiatives, creating practical use cases, contributing to governance, and leveraging AI to boost efficiency and achieve cost savings. Minimize man
📌 Senior Support Analyst (Bengaluru)
🏢 BNP Paribas
📍 Bengaluru
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