Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
• Assist users with portal access, navigation, and benefit enrollment.
• Resolve eligibility, coverage, and general benefits-related issues.
• Document interactions accurately and maintain service records.
• Meet established SLA, quality, and customer satisfaction targets.
• Escalate complex issues to appropriate teams and follow through to resolution.
• The Team serves as the primary point of contact for employees and members seeking assistance with benefits-related inquiries. The team provides support to clients and help them navigate the MyBen Portal, resolve enrollment and eligibility issues, answer benefits-related questions, and ensure a seamless customer experience while meeting service, quality, and compliance standards.
• Strong verbal and written communication skills
• Ability to navigate multiple systems and web-based applications
• Problem-solving and analytical thinking
• Knowledge of employee advantages, enrollment, and eligibility processes (preferred)
• Attention to detail and accuracy in documentation
• Strong organizational and time-management skills What are we looking for?
• We are looki
📌 Business Advisory Associate (Noida)
🏢 Accenture in India
📍 Noida
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