Location: Bengaluru

Experience: 7–11 Years

About The Role

We are seeking a Senior Specialist to lead Service Configuration Management (SACM) and CMDB governance in a complex IT environment. The role focuses on configuration process ownership, CMDB data quality, CI lifecycle governance, and cross-tower stakeholder management across Infrastructure, Applications, Cloud, Security, and IT Asset Management. Robust ITIL V3/V4 knowledge and experience leading configuration management processes are essential.

Job Description

The position is responsible for owning the end-to-end Configuration Management process, including defining policies, standards, scope, operating models, CI classes, environments, and lifecycle stages. The role will establish CMDB governance forums, enforce CI ownership, manage process exceptions, and ensure appropriate controls and approvals.

A key focus will be maintaining accurate and reliable CMDB data through identification, reconciliation, discovery, deduplication, and controlled data-source onboarding. The candidate will define data quality KPIs,



manage CMDB health dashboards, drive remediation initiatives, and implement continuous improvement measures.

The role also requires strong integration with Change and Request Management to control CI updates and lifecycle events. The candidate will serve as a key liaison across technology towers, resolve ownership and data issues, maintain SOPs and governance documentation, and provide training and executive-level reporting on CMDB health, risks, and remediation progress.

Key Responsibilities

• Own and govern the end-to-end Service Configuration Management (SACM) process.
• Define configuration policies, standards, RACI, CI ownership, lifecycle controls, and operating models.
• Establish CMDB governance forums and drive decisions on standards, risks, exceptions, and priorities.
• Oversee CI identification, reconciliation, discovery, data-source onboarding, and deduplication controls.
• Define and

📌 Senior Specialist (Bengaluru)
🏢 Vivantify Technology Solutions India
📍 Bengaluru