Role & responsibilities

- Manage end-to-end communication and engagement with GoMechanic garage/franchise partners.
- Create and manage partner communication channels such as WhatsApp groups, broadcast lists, and community forums.
- Ensure all partner communication is timely, explicit, consistent, and aligned with the GoMechanic brand.
- Plan and execute brand campaigns, new initiatives, feature launches, pricing updates, and process rollouts for garage partners.
- Prepare partner-facing communication material such as posters, creatives, videos, and explanatory documents in coordination with the Marketing/Design teams.
- Develop and manage monthly, quarterly, and annual partner engagement calendars.
- Organize partner meets, engagement activities, recognition programs, and annual partner events.
- Track campaign and initiative adoption, collect partner feedback, and improve communication based on ground-level feedback.
- Manage Flash Leaderboards and partner scorecards, tracking metrics such as GMV,



orders, AOV, and quality performance.
- Design partner loyalty and retention initiatives such as tenure recognition, milestones, and referral programs to improve partner stickiness.
- Own the Partner NPS process, including survey execution, response collection, analysis, and reporting.
- Identify key reasons for partner dissatisfaction and coordinate with Operations, Finance, Supply, and other teams to resolve recurring issues.
- Track and report partner engagement, NPS trends, and improvement initiatives to leadership.
- Manage branding material, uniforms, merchandise, and partner goodies across the garage network.
- Coordinate with vendors and manage budgets related to branding and partner engagement activities.
- Ensure consistent GoMechanic branding and merchandising across all partner garages.

📌 Associate Program Manager (Gurugram)
🏢 Spinny
📍 Gurugram