Job Responsibilities
Work with various internal stakeholders and get the SRs resolved on priority.
FLT with the customer branch end stakeholders.
Coordinate with internal teams (ESOC, ENOC, Field, NHQ) for faster resolution of fault.
Reporting of link status daily/weekly/monthly and ensure to maintain the customer link uptime.
Interact with customer IT/SPOC for all service-related issues/delivery.
Monitor DC/DR link and escalate internally for quick restoration.
Handle customer escalation and feedback effectively in a time-bound manner.
Release the tracker on fault management to the customer as well as internal stakeholders.
Work on SLA bound and get the monthly/quarterly reports.
Link monitoring and FT life cycle management on various scenarios.
Education Requirement
BE/BTech/Diploma
Experience Requirement
5 to 7 years
Skills & Competencies
Customer Focused
Positive Management Quality
People Management
Positive Oral and Written Communication
Please update your profile and upload your resume to apply.
Forgot Password
Location Map: Gurugram
📌 Resident Engineer Entr Service Assurance 87292143 Gurugram (India)
🏢 Reliance Jio Infocomm
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.