We are seeking a dedicated Service Desk Technician to join our team in the Mumbai region. The ideal candidate will have a robust foundation in IT support, particularly in service desk operations, and will be responsible for providing exceptional technical assistance to our users. This role is crucial in ensuring that our IT services run smoothly and efficiently, contributing to overall user satisfaction.

Key Responsibilities:
Provide first-line support for IT-related issues, including troubleshooting and resolving problems related to hardware, software, and network connectivity.
Assist users with Outlook configuration and ensure email services are functioning correctly.
Manage and resolve issues related to DHCP and DNS, ensuring network reliability and performance.
Document and track support requests using the service desk ticketing system, ensuring timely resolution and follow-up.




Collaborate with other IT team members to escalate complex issues and contribute to ongoing improvements in service delivery.
Maintain a high level of customer service and professionalism while interacting with users.

Required Skills:
Proficiency in service desk operations and IT support.
Solid knowledge of Outlook configuration and troubleshooting.
Familiarity with DHCP and DNS management.
Excellent communication and interpersonal skills.
Ability to work effectively in a team-oriented environment.

If you are a motivated individual with a passion for technology and a commitment to providing excellent support, we encourage you to apply for this exciting prospect. Join us in delivering top-notch IT services to our users and enhancing their experience with technology.

📌 Service Desk Technician Mumbai
🏢 SVN SYSTECH INDIA PRIVATE
📍 Mumbai