We are seeking an experienced International Voice Customer Team Lead to join our agile team in the Chandigarh Region, Punjab. The ideal candidate will have a strong background in customer service within the banking or BFSI sector, and will be responsible for leading a team of customer service representatives to deliver exceptional service to our international clientele.

In this role, you will oversee daily operations, ensuring that your team meets performance targets and adheres to company policies. You will be responsible for training and mentoring team members, providing them with the tools and knowledge necessary to excel in their roles. Additionally, you will handle escalated customer inquiries and work closely with other departments to resolve issues efficiently.

Key responsibilities include:
Leading and managing a team of customer service representatives, ensuring high levels of performance and customer satisfaction.




Developing and implementing training programs to enhance team skills and knowledge.
Monitoring team performance metrics and providing regular feedback to team members.
Collaborating with other departments to improve service delivery and resolve customer issues.
Maintaining up-to-date knowledge of industry trends and best practices in customer service.

The successful candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of the banking or BFSI industry. You should be adept at problem-solving and capable of working in a fast-paced workplace. If you are passionate about customer service and have the experience to lead a team effectively, we encourage you to apply for this exciting prospect.

📌 International Voice Customer Team Lead Amritsar
🏢 Impetus Career Consultants Private
📍 Amritsar