We are seeking a motivated and enthusiastic IT Service Desk Associate to join our team in Maharashtra. This entry-level position is ideal for freshers looking to start their career in IT support. The IT Service Desk Associate will be responsible for providing first-line support to users, ensuring that all IT-related issues are resolved efficiently and effectively.

Key Responsibilities:
Respond to incoming support requests via phone, email, or chat, providing timely assistance to users.
Troubleshoot and resolve basic IT issues related to hardware, software, and network connectivity.
Document all support interactions in the ticketing system, ensuring accurate records of issues and resolutions.
Escalate complex issues to senior support staff or relevant departments as necessary.
Assist in maintaining IT inventory and ensuring that all equipment is properly configured and operational.




Provide excellent customer service, ensuring a positive experience for all users.

Required Skills:
Basic understanding of IT service desk operations and support processes.
Familiarity with common IT issues and troubleshooting techniques.
Solid communication skills, both verbal and written.
Ability to work well in a team environment and collaborate with colleagues.
A proactive attitude towards learning and professional development.

This role is a excellent prospect for individuals looking to gain hands-on experience in the IT support field. If you are passionate about technology and helping others, we encourage you to apply and join our dynamic team.

📌 It Service Desk Associate Bhiwandi
🏢 Impact Infotech
📍 Bhiwandi