We are seeking a dedicated Technical Support Specialist to join our team in Maharashtra. The ideal candidate will have a solid background in technical support and service desk operations, with a focus on providing exceptional customer service and troubleshooting assistance. As a Technical Support Specialist, you will be responsible for managing and resolving technical issues reported by users, utilizing ticketing tools and ServiceNow to track and document incidents. You will also engage in voice processes to assist customers directly, ensuring their technical problems are addressed promptly and effectively.

Key Responsibilities:
Provide first-line technical support to users via phone, email, and chat.
Utilize ServiceNow and other ticketing tools to log, track, and resolve incidents.
Troubleshoot hardware and software issues, guiding users through step-by-step solutions.




Collaborate with other technical teams to escalate and resolve complex issues.
Maintain documentation of support processes and user interactions.
Ensure high levels of customer satisfaction through effective communication and problem-solving.

Required Skills:
Proven experience in technical support and service desk environments.
Familiarity with ServiceNow and ticketing tools.
Robust troubleshooting skills for both hardware and software issues.
Excellent communication skills, particularly in a voice process setting.
Ability to work independently and as part of a team.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting chance to make a difference in our users' experiences.

📌 Technical Support Specialist Pune (India)
🏢 Conviction
📍 India