We are seeking a dedicated and experienced Team Lead for our Customer Service department in the Chandigarh Region. The ideal candidate will have a robust background in customer service and support, particularly within the banking sector. As a Team Lead, you will be responsible for overseeing a team of customer service representatives, ensuring that they provide exceptional service to our clients while adhering to company policies and procedures.

Key Responsibilities:
Lead and manage a team of customer service representatives, providing guidance and support to ensure high levels of performance and customer satisfaction.
Develop and implement training programs to enhance team skills and knowledge in customer service and banking processes.
Monitor team performance metrics and provide regular feedback to team members to drive continuous improvement.
Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.




Collaborate with other departments to streamline processes and improve the overall customer experience.
Stay updated on industry trends and best practices in customer service and banking to ensure the team remains competitive.

Required Skills:
Proven experience in customer service and support, preferably in the banking or financial services industry.
Robust leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze performance metrics and implement strategies for improvement.
Knowledge of banking processes and commercial banking operations is a plus.

If you are a motivated individual with a passion for customer service and a desire to lead a team to success, we encourage you to apply for this exciting chance.

📌 Team Lead Customer Service Ambala (India)
🏢 Impetus Career Consultants Private
📍 India