We are seeking an experienced International Voice Manager to lead our customer service operations in Haryana. The ideal candidate will have a strong background in BPO and a proven track record of achieving operational excellence. As an International Voice Manager, you will be responsible for overseeing the delivery of high-quality customer support services to our international clients, ensuring that all service level agreements (SLAs) are met or exceeded.

Key Responsibilities:
Manage and lead a team of customer service representatives, providing guidance and support to ensure optimal performance.
Develop and implement strategies to enhance process excellence and operational efficiency within the team.
Monitor and analyze key performance indicators (KPIs) to assess team performance and identify areas for improvement.
Ensure compliance with service level agreements (SLAs) and maintain high standards of client servicing.




Collaborate with other departments to align customer service initiatives with overall business objectives.
Provide training and development prospects for team members to enhance their skills and career growth.

Required Skills:
Strong experience in BPO and customer service management.
Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
Proven ability to drive process improvements and operational excellence.
Familiarity with international voice processes and service level agreements.
Strong analytical skills to assess performance metrics and implement necessary changes.

If you are a results-driven qualified with a passion for customer service and a commitment to excellence, we invite you to apply for this exciting chance.

📌 International Voice Manager Gurugram (India)
🏢 Winx Consulting Services
📍 India