We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional customer service and support to our international clients, primarily focusing on voice and calling operations. This role is crucial in ensuring customer satisfaction and maintaining the company's reputation for high-quality service.
Key Responsibilities:
Handle inbound and outbound calls to assist customers with their inquiries and issues.
Provide accurate information regarding products and services to customers.
Resolve customer complaints and issues in a timely and efficient manner.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members to improve service delivery and customer experience.
Work in a fast-paced environment,
adhering to company policies and procedures.
Participate in training sessions to enhance product knowledge and customer service skills.
Required Skills:
Solid communication skills, both verbal and written.
Ability to work in a team-oriented environment.
Proficiency in handling customer inquiries and complaints.
Familiarity with call center operations and customer service best practices.
Flexibility to work night shifts and adapt to changing schedules.
Experience in BPO or customer service roles is a plus, but not mandatory.
If you are passionate about helping customers and are looking for a energetic work environment, we encourage you to apply for this exciting prospect.
📌 Customer Support Executive Bengaluru
🏢 D7CODE Technologies
📍 Bengaluru
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