We are seeking a dedicated and experienced Team Leader - Operations to oversee our customer service team in Maharashtra. The ideal candidate will be responsible for leading a team in an international BPO setting, ensuring that all operations run smoothly and efficiently. As a Team Leader, you will play a crucial role in managing daily operations, providing guidance and support to team members, and ensuring that customer satisfaction is prioritized.

Key Responsibilities:
Lead and manage a team of customer service representatives, ensuring high levels of performance and engagement.
Monitor team performance metrics and implement strategies for improvement.
Provide training and development opportunities for team members to enhance their skills and career growth.
Collaborate with other departments to ensure seamless operations and customer satisfaction.




Handle escalated customer issues and provide effective solutions in a timely manner.
Prepare and present reports on team performance and operational efficiency to upper management.

Required Skills:
Proven experience in team leading, preferably in a BPO or call center environment.
Solid understanding of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to motivate and inspire a team to achieve targets.
Solid problem-solving skills and the ability to handle challenging situations.

If you are a proactive leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity to make a significant impact in our organization.

📌 Team Leader Operations Mumbai
🏢 Avatajob
📍 Mumbai