We are seeking a skilled Service Delivery Manager to oversee and enhance our service delivery processes, particularly in the realm of instant payments and payment systems. The ideal candidate will have a robust background in managing service delivery operations, ensuring that all services meet the required SLAs and adhere to ITIL best practices.

In this role, you will be responsible for leading a team dedicated to the productive delivery of payment gateway services. You will work closely with cross-functional teams to identify areas for improvement and implement solutions that enhance service quality and customer satisfaction. Your expertise in root cause analysis (RCA) will be crucial in addressing service issues and driving continuous improvement initiatives.

Key responsibilities include:
Managing the end-to-end service delivery process for payment systems, ensuring compliance with SLAs.
Collaborating with technical teams to ensure seamless integration and operation of payment gateways.




Conducting regular performance reviews and reporting on service delivery metrics.
Leading RCA efforts to identify and resolve service delivery issues.
Developing and implementing strategies to improve service efficiency and effectiveness.
Training and mentoring team members to enhance their skills and performance.

The successful candidate will possess strong leadership skills, a deep understanding of service delivery frameworks, and a passion for delivering exceptional service. You should be adept at managing multiple priorities and possess excellent communication skills to liaise with stakeholders at all levels.

If you are a proactive and results-oriented qualified with a proven track record in service delivery management, we encourage you to apply for this exciting opportunity.

📌 Service Delivery Manager Pune
🏢 Ve-raj Data Mind Solutions Private
📍 Pune