We are seeking a skilled Major Incident Manager to join our team in Karnataka. The ideal candidate will be responsible for managing major incidents that affect the enterprise network, ensuring minimal disruption to services and swift resolution of issues. This role requires a proactive approach to incident management, with a focus on root cause analysis (RCA) and continuous improvement of incident response processes.

Key Responsibilities:
Lead the response to major incidents, coordinating with various teams to restore services as quickly as possible.
Conduct thorough root cause analysis to identify underlying issues and prevent future occurrences.
Maintain and update the Configuration Management Database (CMDB) to ensure accurate tracking of network components and services.
Implement and manage load balancing solutions to optimize network performance and reliability.




Collaborate with cross-functional teams to enhance the overall incident management process and improve service delivery.
Provide regular updates and reports on incident status to stakeholders and management.

Required Skills:
Robust knowledge of enterprise network architecture, including LAN and WAN technologies.
Experience with load balancing techniques and tools.
Proficiency in root cause analysis (RCA) methodologies.
Familiarity with Configuration Management Database (CMDB) practices.
Understanding of Software-Defined Wide Area Network (SD-WAN) technologies.
Excellent communication and leadership skills to effectively manage incidents and coordinate with teams.

If you are a dedicated skilled with a passion for incident management and a desire to drive improvements in network reliability, we encourage you to apply for this exciting chance.

📌 Major Incident Manager Bengaluru
🏢 FIRSTCALL H RESOURCE PRIVATE
📍 Bengaluru