A BPO Voice Process involves communicating with customers over the phone to provide information, solve problems, answer questions, and deliver valuable customer service.
Main Responsibilities
Handle incoming and outgoing customer calls.
Understand customer issues and provide suitable solutions.
Explain products, services, and company policies.
Maintain a polite and professional tone while speaking.
Update customer details and call information in the system.
Meet company targets for customer satisfaction, call quality, and productivity.
Types of Voice Process
Inbound Voice Process: Receiving calls from customers for support, queries, or complaints.
Outbound Voice Process: Calling customers for sales, feedback, follow-ups, or service updates.
International Voice Process:
Communicating with customers from countries such as the USA, UK, or Australia.
Domestic Voice Process: Handling customer calls within India.