We are seeking a highly skilled Technical Lead specializing in Service Delivery to join our energetic team in Maharashtra. The ideal candidate will have a solid background in payment systems, including instant payments, and will be responsible for ensuring the seamless delivery of technical services. This role requires a deep understanding of ITIL practices and service level agreements (SLAs) to effectively manage incidents, problems, and changes within the service delivery framework.

Key Responsibilities:
Lead the technical delivery of payment systems, ensuring high availability and performance.
Collaborate with cross-functional teams to design and implement service delivery processes that align with business objectives.
Monitor and manage service performance against SLAs, proactively identifying areas for improvement.
Oversee incident and problem management processes, ensuring timely resolution and minimal impact on service delivery.
Facilitate change management processes,



ensuring that all changes are assessed, approved, and implemented with minimal disruption.
Provide technical guidance and mentorship to team members, fostering a culture of continuous improvement and knowledge sharing.

Required Skills:
Proven experience in service delivery management, particularly in the payments domain.
Strong knowledge of ITIL frameworks and best practices.
Familiarity with incident, problem, and change management processes.
Excellent communication and leadership skills, with the ability to work collaboratively in a team environment.
Analytical mindset with solid problem-solving abilities.

If you are a motivated individual with a passion for service delivery and a track record of success in technical leadership, we encourage you to apply for this exciting opportunity.

📌 Technical Lead Service Delivery Pune
🏢 Ve-raj Data Mind Solutions Private
📍 Pune