We are seeking an IT Service Management Specialist to join our team in Karnataka. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) practices. This role is crucial for ensuring that our IT services are delivered effectively and efficiently, aligning with the needs of the business and its customers.

Key Responsibilities:
Implement and manage ITSM processes, ensuring adherence to ITIL best practices.
Collaborate with cross-functional teams to improve service delivery and enhance customer satisfaction.
Monitor and report on service performance metrics, identifying areas for improvement.
Assist in the development and maintenance of IT service management policies and procedures.




Provide training and support to staff on ITSM tools and processes.
Act as a point of contact for service-related inquiries and issues, ensuring timely resolution.

Required Skills:
Solid understanding of ITSM and ITIL frameworks.
Excellent problem-solving and analytical skills.
Ability to work collaboratively in a team setting.
Strong communication skills, both verbal and written.
Experience with ITSM tools and software is a plus.

If you are passionate about IT service management and are looking to make a significant impact in a dynamic setting, we encourage you to apply for this exciting opportunity.

📌 It Service Management Specialist Bengaluru
🏢 White Horse Manpower Consultancy P
📍 Bengaluru