We are seeking a dedicated and experienced Customer Service Team Leader to join our dynamic team in Khalapur, Maharashtra. The ideal candidate will have a strong background in customer service, telecalling, and BPO operations, along with proven team handling skills. As a Customer Service Team Leader, you will be responsible for overseeing the daily operations of the customer service team, ensuring that all customer inquiries are handled efficiently and effectively.

Key Responsibilities:
Lead and manage a team of customer service representatives, providing guidance and support to ensure high levels of performance and customer satisfaction.
Monitor team performance metrics and implement strategies for improvement.
Conduct regular training sessions to enhance team skills and knowledge in customer service best practices.
Handle escalated customer issues and provide resolutions in a timely manner.




Collaborate with other departments to ensure a seamless customer experience.
Prepare and present reports on team performance and customer feedback to management.

Required Skills:
Solid experience in customer service and telecalling, preferably in a BPO setting.
Excellent team handling and leadership skills.
Ability to communicate effectively with customers and team members.
Proficient in using customer service software and tools.
Strong problem-solving skills and the ability to work under pressure.

If you are passionate about delivering exceptional customer service and have the experience to lead a team, we encourage you to apply for this exciting chance.

📌 Customer Service Team Leader Navi Mumbai (India)
🏢 Talish Solutions
📍 India