We are seeking a dedicated and experienced Team Lead for our International BPO operations, specifically focusing on the banking process and US collections. The ideal candidate will have a solid background in customer service and team management, ensuring that our team meets and exceeds performance metrics while providing exceptional service to our clients.

As a Team Lead, you will be responsible for overseeing daily operations, managing a team of customer service representatives, and ensuring adherence to company policies and procedures. You will play a crucial role in training and mentoring team members, fostering a positive work workplace, and driving team performance. Your ability to analyze performance data and implement strategies for improvement will be key to your success in this role.

Key Responsibilities:
Lead and manage a team of customer service representatives in the international BPO sector.
Ensure high-quality service delivery in banking processes and US collections.




Monitor team performance and provide regular feedback and coaching.
Conduct training sessions to enhance team skills and knowledge.
Collaborate with management to develop and implement process improvements.
Handle escalated customer issues and ensure resolution in a timely manner.
Maintain accurate records and reports on team performance metrics.

Required Skills:
Proven experience in an international BPO environment, particularly in banking processes and US collections.
Robust leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data and make informed decisions.
Proficient in customer service best practices.

If you are a motivated leader with a passion for customer service and team development, we encourage you to apply for this exciting opportunity.

📌 Team Lead International Bpo Hyderabad
🏢 Hucon Solutions India Pvt.Ltd
📍 Hyderabad